WOW!

Wide Open West, or more commonly known as WOW!, is one the largest internet providers in the nation. Founded in 1996, WOW! has expanded quickly out of the Denver market, where it started, and through a number of strategic acquisitions, now offers its services to nine different states and nearly 8 million people living within their coverage area. That coverage area is continuing to grow as more and more customers discover WOW!’s outstanding service. As of today, Alabama, Florida, Georgia, Illinois, Indiana, Michigan, Ohio, South Carolina, and Tennessee all have Wide Open West available at least partially with the company planning to expand further.

WOW! Currently uses a hybrid fiber-coaxial line to provide service to its customers. As the signal transmits, it primarily uses coaxial cable lines to the end-user while the signal is first sent through a fiber line. WOW! is in the process of upgrading those lines with the hope of being able to send the signal through fiber lines from end to end, thus allowing for a more reliable, high-speed connection. Even without fiber though, WOW! is still able to provide incredible speeds by using DOCSIS technology. One of the first adopters, WOW! uses these DOCSIS lines to transmit digital data. This allows WOW! to regularly provide speeds in the hundreds of megabits per second. This ultimately saves the user and the cable provider money by avoiding the often prohibitory costs that running fiber to a home can cost. This is just one example of WOW!’s innovative thinking and as technology continues to change, it’s clear to see that Wide Open West will continue to be on the cutting-edge providing the very best for its customers.

Still headquartered out of Denver, Colorado, Wide Open West started as a relatively small company in 1996. By the time that they had built their own network in 2001, they had only 200 subscribers. This number ballooned quickly as they purchased other internet service providers and increased the area and number of people they could reach. Over the next two decades, WOW! continued making strategic acquisitions leading to its current status and coverage area.

The company is not only dedicated to providing a fast and reliable internet connection but also great customer service. They have core values that they expect every member of their team to abide by, from the CEO to the technicians who install service. These core values are as follows: respect, integrity, a spirit of service, and accountability. It is because of these that Wide Open West has been able to maintain such a strong customer base and will be the basis for its continued success. The internet service industry often is plagued by poor reputation and even worse customer service so it’s nice to see a company that stands for the opposite of those things. Reputation is all when it comes to earning the trust of the public and there’s no reason to think that Wide Open West will do anything to risk its sterling renown.