How to Access Low Cost Internet

Imagine a world without instant communication, endless knowledge, or virtual connections. The internet has become a lifeline for many, offering opportunities, education, and social interactions. Yet, countless communities and families still struggle to afford this essential service. 

In this article, we'll explore practical tips and resources for accessing free or low-cost internet, ensuring that everyone can stay connected without breaking the bank.

Biden's Pledge to Lower High-speed Internet Costs

On May 9, 2022, President Biden announced that 20 internet providers pledged to reduce costs for low-income households, aiming to broaden high-speed internet access for 48 million families across the country. This aligns with the bipartisan infrastructure law, subsidizing wireless internet for eligible families via the Affordable Connectivity Program, lowering monthly expenses by up to $30 through grant funding.

Federal and State Assistance Programs

The Affordable Connectivity Program (ACP)

While the program remains active, new enrollments are on hold until Congress approves additional funding. The ACP offers up to $30 monthly for internet service, and $75 for Tribal lands, plus up to $100 for a device purchase. 

You might be eligible for the ACP if anyone in your household meets these criteria:

• Is enrolled in the Lifeline Program
• Qualifies for National School Lunch Program (NSLP) or School Breakfast Program (SBP)
• Received a Pell Grant this year
• Meets criteria for certain low-income programs from providers
• Gets aid from SNAP, Medicaid, Federal Public Housing Assistance, SSI, or WIC
• Participates in Tribal programs like Bureau of Indian Affairs General Assistance, Tribal TANF, or Food Distribution Program on Indian Reservations.

Note: The Affordable Connectivity Program (ACP) stopped accepting new applications and enrollments on February 7, 2024, with April 2024 being its last fully funded month. Households enrolled by the cutoff date could continue receiving benefits through the end of the program, assuming they adhered to FCC rules and were not de-enrolled for reasons such as failure to utilize the service.

ISPs with ACP plans

Access from AT&T

AT&T's Access program offers free internet for low-income families participating in SNAP or receiving SSI benefits in California. In response to COVID-19, eligibility expanded to 135 percent of federal poverty guidelines, including NSLP and Head Start participants.

Eligible households can enjoy AT&T Access with ACP credit, receiving fiber speeds up to 100 Mbps, along with complimentary equipment and installation.

Internet Essentials from Comcast

Xfinity's Internet Essentials program is available for $9.95 for eligible individuals. In response to the COVID-19 pandemic, Comcast permanently increased the speed offered by the Internet Essentials program.

The standard Internet Essentials plan offers speeds up to 50 Mbps at $9.95 monthly. Additionally, Xfinity introduced the Internet Essentials Plus plan, priced at $29.95 per month, with speeds up to 100 Mbps. ACP participants can enjoy either plan for free using their ACP credit.

Current Internet Essentials subscribers can easily switch to this upgraded, quicker option. Subscribers of Internet Essentials Plus who join ACP will essentially receive broadband at no cost with the $30/month discount.

Verizon Lifeline

Verizon's Forward Program grants Affordable Connectivity Program enrollees and existing Verizon home internet customers free internet access. No monthly charge, hidden fees, or equipment costs apply under both programs.

The initiative extends to Verizon Fios, incorporated with the ACP since May 2022, as well as Verizon 5G Home internet and LTE Home internet, recently included in the Verizon Forward Program.

Verizon's Lifeline 300 Mbps plan, compatible with the ACP, provides fiber speeds up to 300 Mbps at no cost after applying ACP credit for qualifying individuals.

Cox Internet ConnectAssist

Cox provides accessible internet options through its ConnectAssist package, tailored for individuals receiving government assistance. Available to households enrolled in income-based programs like SNAP, TANF, WIC, and Medicaid, ConnectAssist offers speeds up to 100 Mbps for $30 monthly, including Wi-Fi access and educational resources via Cox Digital Academy.

Eligible customers can enjoy Cox ConnectAssist plans at no cost through the ACP program, covering their entire monthly bill. Cox also participates in the Connect2Compete program, offering internet speeds up to 100 Mbps for just $9.95 per month.

Mediacom Connect2Compete

Mediacom, like Cox, joins the Connect2Compete program, offering an even lower rate of $9.99 per month for 25 Mbps internet access.

Similar to other providers, Mediacom introduces a second tier to its low-income plans, compatible with the ACP. The Connect2Compete Plus plan provides speeds up to 100 Mbps for $30.00 per month, entirely covered by ACP credit, reducing eligible households' monthly internet bills to zero.

Optimum Advantage Internet

If your household is enrolled in the ACP, you can access Optimum's 300 Mbps Fiber Internet for free by applying your ACP credit. This plan comes with no annual contract and covers equipment expenses.

New Optimum customers can also opt for the Altice Advantage plan, providing speeds up to 50 Mbps along with complimentary equipment.

Astound Broadband’s Internet First

Astound Broadband, supported by RCN, Wave, and Grande, provides Internet First, tailored for low-income families and students. If your household qualifies through various public assistance programs, you can access the internet for just $9.95 monthly, with the first 60 days free.

Synergy Charity

Synergy Internet provides free or low-cost internet through Synergy Charity Services grants. Eligible households must participate in federal programs like NSLP, Medicaid, SNAP, and others. Additionally, residents in areas served by Synergy Internet, Spectrum, or Verizon qualify if they haven't used these services in the last 90 days.

Other Providers with ACP Plans

Allo Communications: View More

AltaFiber: View More

Hawaiian Telecom: View More

Breezeline: View More

Comporium: View More

IdeaTek: View More

Jackson Energy Authority: View More

MLGC: View More

Spectrum: View More

Starry: View More

Suddenlink: View More

Vermont Telephone Company: View More

Vexus Fiber: View More

WOW!: View More

How to Apply for the ACP

To enroll when the program is open:

1. Submit your ACP application.
2. Contact your provider to apply the discount to your bill.

Both steps are necessary to receive ACP benefits.

How to Submit Your Application

The simplest way to apply for the ACP is online. Creating an account requires basic contact details and one ID number (like the last four digits of your social security number, which is reportedly the quickest to process).

If you're already enrolled in Lifeline or another low-income program, you may be able to skip this step and directly contact your internet provider to enroll.

Alternatively, you can download the application form, print it, and mail it along with your documentation. Applying online is easier if you have internet at home, but for those assisting others without internet, providing a printed form is often more convenient.

Completed application forms should be mailed to:

ACP Support Center

PO Box 7081

London, KY 40742

Lifeline Program

The Lifeline program federally aids eligible low-income households with up to $9.25 monthly (or up to $34.25 for Tribal land residents) for broadband or bundled phone/internet services. Voice-only service receives up to $5.25. Despite the planned phase-out being paused, Lifeline support continues for voice-only users until at least Dec. 1, 2024. Funds are paid directly to providers, reducing your bill. 

Each household (not one per person) qualifies for one Lifeline discount, which can be used for either home phone (landline or wireless) or internet services.

To be eligible for the Lifeline program:

• Your household income must be at or below 135% of the Federal Poverty Guidelines, or
• You, your spouse, or a dependent receives benefits from SNAP, Medicaid, Federal Public Housing Assistance, SSI, Veterans Pension and Survivors Benefit, or certain Tribal programs.

How to Apply

• Online: Visit the Lifeline National Verifier application system to create an account and determine your eligibility.
• By mail: Print and fill out an application (available in English/Spanish) and mail it along with your eligibility proof to: USAC, Lifeline Support Center, P.O. Box 9100, Wilkes-Barre, PA 18773.

For assistance or to request a mailed application, contact Lifeline at 800-234-9473 or LifelineSupport@usac.org.

Once approved, you have 90 days to select a phone or internet provider and sign up. Utilize the online search tool to locate a participating service provider. 

Residents of California, Oregon, and Texas should consult their service provider or state Lifeline website for application instructions.

Nonprofit and Community Initiatives

EveryoneOn

Originating from a Federal Communications Commission challenge in 2012, EveryoneOn initially focused on connecting K-12 students' families to the internet. Today, their services have expanded beyond just affordable connectivity to include digital literacy.

EveryoneOn facilitates these connections through an offer locator tool on their website, allowing users to find internet and device offers as well as digital literacy training providers within their communities. The program also collaborates with over 650 enrollment partners and numerous Digital Equity Champions to reach more people in need.

PCs for People

PCs for People offers refurbished computers at affordable rates and provides low-cost high-speed internet solutions. By supplying computers, internet, digital skills training, and technical support, they aim to provide equal opportunities for all to maximize their potential through digital technology. 

Human-I-T

Human-I-T was established to combat e-waste by refurbishing reusable technology and distributing these devices to individuals lacking access. Beyond offering affordable electronic devices, it supplies free guidance on accessing low-cost internet, ensuring those without connectivity or overpaying for services can stay connected affordably.

Devices for Students

In response to the COVID-19 crisis's profound effect on education, Devices for Students aims to furnish needy students with enduring access to computers and the internet. Its mission is to equip students for remote learning during school closures and to support their journey towards graduation and college enrollment.

Local Libraries and Community Centers

Local libraries and community centers are vital in providing free public Wi-Fi and computer access. These institutions often host digital literacy programs and workshops, teaching essential skills ranging from basic computer use to advanced digital technologies. Libraries, in particular, have become community hubs for digital inclusion, offering a range of educational resources and internet access to all visitors.

Strategies for Negotiating with ISPs

Negotiating with your ISP for a lower internet bill involves a strategy that combines preparation, knowledge, and communication skills. Here are effective tactics, understanding of offers, and insights into bundling.

Negotiation Tactics

1. Preparation is Key: Know the details of your current service and have a clear understanding of what you're paying versus what new customers pay or what competitors offer. Being aware of your contract details, such as its end date and early termination fees, is crucial.
2. Leverage Competitor Offers: Research and compare plans from competing ISPs in your area. Highlighting better deals available can serve as a strong argument for lowering your bill.
3. Call and Ask for Better Deals: Directly call your ISP's customer service, aiming to reach the retention department since they have more authority to offer discounts to keep you as a customer.
4. Highlight Service Issues: If you've experienced service interruptions or speed issues, document these problems as they can strengthen your case for a discount.
5. Be Ready to Cancel: Having the resolve to cancel or switch to another provider, if necessary, can show your ISP that you're serious, often leading them to offer better deals to retain you as a customer.

Understanding Offers

• Read the Fine Print: Promotional offers can be enticing but always read the terms and conditions. Pay attention to the duration of the promotion and what the cost will be once the promotion ends.
• Check for Hidden Fees: Look for additional charges such as equipment rental or installation fees that can increase the total cost.
• Evaluate Contract Requirements: Be wary of offers that lock you into a long-term contract with early termination fees.

Bundling Pros and Cons

Pros

• Cost Savings: Bundling TV, internet, and phone services often results in lower overall costs compared to purchasing each service separately, with potential savings ranging from 10% to 25% on your monthly bill.
• Convenience: Having a single provider for all your services simplifies management and billing, offering a single point of contact for customer service, billing, and technical support.
• Improved Quality: Bundling can lead to better service quality, such as more stable connections, faster internet speeds, and better picture quality for bundled internet and TV services.
• Additional Features: Providers may offer perks such as premium channels, extra DVR storage, or additional internet data when services are bundled.

Cons

• Limited Provider Options: Opting for a bundle might restrict you to a single provider, potentially preventing you from shopping around for better rates or packages from other providers.
• Lack of Flexibility: Bundles often come with contracts that can limit your ability to make changes to your services without facing additional fees. Modifying your services might require renegotiating your contract.
• Quality Issues: If one bundled service experiences issues, it might affect your other services. For example, internet outages could also disrupt your TV and phone services.
• Hidden Fees: Bundles can sometimes include unexpected fees such as activation, installation, and equipment rental fees, which can add to your monthly bill​.

Leveraging Public Wi-Fi

Safety Guidelines

Ensuring your safety on public Wi-Fi involves a series of best practices aimed at protecting your personal information and devices:

1. Avoid Accessing Sensitive Information: Steer clear of performing sensitive activities, such as banking or shopping, on public networks.
2. Use a VPN: A Virtual Private Network (VPN) provides an added layer of security by encrypting your data, making it difficult for cybercriminals to intercept.
3. Stick to HTTPS Websites: Websites with SSL certificates, indicated by HTTPS in the URL, encrypt the data between your device and the website, offering better security.
4. Turn Off Automatic Connections: Disable features that automatically connect your device to available networks to prevent unintentional connections to insecure or malicious networks.
5. Keep Your Operating System Updated: Regular updates often include security enhancements that protect against the latest threats.
6. Use Antivirus Software: Antivirus programs can detect and prevent malware and other threats encountered on public networks.
7. Enable Two-Factor Authentication (2FA): This adds an extra layer of security, ensuring that even if your password is compromised, unauthorized access is still blocked​
8. Disable File Sharing: Prevent others from accessing your files by turning off file sharing.

Finding Wi-Fi Hotspots

Many internet service providers (ISPs) now offer Wi-Fi hotspots in public places, expanding access for low-income families. These hotspots, in places like malls and parks, were previously exclusive to paying customers but are now accessible to more people.

To help you avoid the hassle of searching for a trustworthy Wi-Fi finder app, here are some reliable options for you to consider.

• Instabridge: Instabridge is a community-driven app where users share Wi-Fi credentials worldwide. With over 10 billion passwords, it's growing rapidly. Download it for free on Google Play or the App Store to access public Wi-Fi easily.
• Wi-Fi Map: Wi-Fi Map is a global hotspot database. Find nearby hotspots and passwords instantly. It offers access to over 150 million Wi-Fi spots worldwide, with ongoing user contributions. Detect hotspots, update passwords, and add new ones easily.
• SpeedSpot Wi-Fi Finder: SpeedSpot Wi-Fi Finder rates hotspots based on speed and stability. It helps you avoid slow or unstable connections. With thousands of hotspots globally, it ensures you find quality Wi-Fi connections wherever you go.
• Wi-Fi Finder + Map: Wi-Fi Finder + Map locates reliable hotspots and offers offline maps. It's perfect for travelers, providing access to free Wi-Fi in new places. Test hotspots based on speed and stability, ensuring a seamless browsing experience.
• Wi-Fi Space: Wi-Fi Space is a web app for finding free Wi-Fi near you. It detects your location and displays nearby hotspots on a color-coded map. Easily distinguish between free, private, and unknown hotspots to stay connected without using all your data.

Limitations

• Speed and Reliability: Public Wi-Fi often suffers from slower speeds due to high traffic and may not be as reliable as your home or office connection.
• Security Risks: Despite following safety guidelines, public networks inherently pose greater security risks than private, secured networks.
• Data Limitations: Some public Wi-Fi hotspots have data usage limits, which can restrict your internet activities.

DIY Internet Solutions

Community Broadband Networks

Community Broadband Networks (CBNs) have become a critical part of the landscape in ensuring access to high-quality internet across the United States, particularly following the increased demand since the Covid-19 pandemic. These networks are publicly owned, providing an alternative to private internet service providers (ISPs) and typically offer significant benefits in terms of affordability, reliability, and speed. 

There are now more than 447 community-owned communications networks across the country, a number that is consistently growing. These networks vary in size and infrastructure, ranging from conduit-only systems to large municipal FTTH (Fiber to the Home) networks. A notable example is the Knoxville Utilities Board in Tennessee, which is building a network to cover all 210,000 households in its service area, setting it to be one of the largest municipal broadband networks in the US.

Legal Considerations

When embarking on community-led internet initiatives, several legal considerations need to be addressed:

• Regulatory Compliance: Ensure that the project adheres to federal, state, and local regulations concerning telecommunications services.
• Right-of-Way Access: Negotiating access to public or private lands for laying down the infrastructure is essential.
• Funding and Grants: Complying with the requirements for any federal or state grants or funding used in the project.
• ISP Competition Laws: Some states have laws that restrict or regulate the ability of municipalities to provide internet services, requiring careful legal navigation.

Wrapping Up

As we wrap up, consider this: connectivity is not a luxury but a necessity. Remember to explore various avenues for free or low-cost internet. Let's continue striving for equal access, ensuring no one is left behind in the digital age. Together, we can bridge the gap and empower everyone to thrive online.